SERV
Salary - £40,000 + bonus
We’re currently working with a leading sporting organisation who are looking to recruit an Account Manager to join the commercial team.
This role will focus on all season and high-value corporate account leading on the retention process for corporate clients. Looking for someone with strong account management experience who is process drive, this doesn’t have to be from sport.
Responsibilities
- Lead a portfolio of high value commercial accounts, being the main point of contact and leading on all sales and retention processes.
- Take clear accountability for long-term account value, including retention, renewal outcomes, upsell, cross-sell and referral contribution
- Work on all event days as the point of contact and delivering exception guest experience
- Ensure every interaction – written, verbal or in person – consistently reflects the business
- Process Driven – Maintain impeccable CRM records, track engagement, sentiment and risk, and use insight to inform timely, personalised outreach and recommendations
Qualifications
- Proven experience in account management or client success within premium hospitality, sport, membership or high-value service environments.
- A demonstrable track record of retaining and growing high-value accounts through relationship-led, commercially minded engagement.
- Strong stakeholder management skills, with confidence engaging senior and high-expectation clients.
- Excellent organisation and ownership, able to manage complex portfolios without losing detail or momentum.
- Confidence using CRM systems (MS Dynamics preferred) with a data-led approach to decision-making.
Feel free to apply with a copy of your most up to date CV!